Scratch & Dent Motors works with your insurance company when you file a claim for accident, hail or vandalism damage. We write up the damage, coordinate with your adjuster, document any hidden damage found during the repair, and keep you updated. Your insurer may suggest a shop, but where your vehicle is repaired is your choice.
How an insurance repair works with us
- Report the claim. Contact your insurance company to open a claim and get your claim number.
- Bring the vehicle in. We inspect the damage and write it up. Let us know your claim number and adjuster.
- Estimate and approval. We work with your adjuster on the estimate so the repair can be approved.
- Hidden damage. Damage found once parts come off is documented and sent to the insurer before it is repaired.
- Repair and pickup. We complete the repair and you pay any deductible you owe when you pick up the vehicle.
You choose the shop
Insurance companies sometimes recommend shops from their own lists. You are free to take their suggestion, but you are also free to choose the shop you trust. If you want your vehicle repaired at Scratch & Dent Motors, tell your insurer.
What to have ready
- Your claim number and your adjuster’s name and phone number
- Photos of the damage and the accident scene, if you have them
- Your insurance card and driver’s license
Not filing a claim?
For smaller damage, some drivers decide to pay out of pocket rather than file. Get a free estimate first so you can compare the repair cost with your deductible before deciding. We repair plenty of vehicles without insurance involved.
See our collision repair, frame straightening and hail dent repair services.
Questions about insurance claim help
Do I have to use the shop my insurance company recommends?
No. Your insurer can recommend a shop, but you choose where your vehicle is repaired.
What if more damage is found during the repair?
We document the additional damage and send it to your insurer before repairing it, so it can be added to the claim.
When do I pay my deductible?
Your deductible is paid to the shop when you pick up the repaired vehicle.
Where we do insurance claim help
All work is done at our shop at 502 85th Cir, College Park, GA 30349. Drivers bring their vehicles to us from Forest Park, Hapeville, Riverdale, College Park, Morrow, East Point, Jonesboro, Union City, Fairburn, Southwest Atlanta, South Fulton and Palmetto.